ComServ’s current Strategic Plan is developed with information collected from previous plans, community partners and service provider stakeholders, staff, the people we serve, and their family and caregivers.


The plan provides ComServ with a three year roadmap for supports, services, and organizational development. It is designed so that progress may be measured on a regular basis. 


This report provides an assessment of each of the plan’s Outcomes (Goals) and Action steps. It shows achievements across the board relative to the five plan’s strategic goals and activity priorities within each goal area. 


Goal 1: Medicaid Transformation

-To evaluate and restructure services as transformation dictates: as evidenced by successful Tailored Plan implementation. 

Goal 2: Information and technology

-To provide an efficient IT environment for ComServ

-To incorporate population health programs targeted to improve the health/quality of life of individuals served and meet established health outcomes.

Quality Assessment and Performance

-To improve the process for capturing population health data

Care Management 

-To pursue Care Management Agency Certification through CMS/DHHS in order to provide Tailored Care Management Services.

Staff Development

To become more efficient and effective in:

-Recruitment, selection and retention

-Learning and development


-Information Systems

-HR data and analytics

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